We ask that you package the relevant item(s) securely and send it to us as soon as possible so that we receive it within seven working days of the date that the item was delivered to you. Return the item to... NI Pump 15 Manor Court Moira Northern Ireland BT67 0TL If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 14 days. For your protection we recommend you use a recorded-delivery service as we cannot be responsible for any loss or damage to goods being returned to us. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty or a substitution has been made. As soon as we receive notice of your cancellation of the order we will refund the relevant part of the purchase price for that item.